When To Contact Us
For basic questions, ask our chat helper or check out the FAQ for all the information you need. For more personalized requests contact us by filling out the form below.
Formulário de contacto
Expanded FAQ
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and other secure payment options. See all our accepted options in cart.
How do I create an account?
How do I create an account?
Click on the Profile Icon on the banner, fill out the required information, and you’re all set to receive shopping benefits!
Do I need an account to make a purchase?
Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to get access to our exclusive rewards program, and save your information for future purchases.
What are your shipping options?
What are your shipping options?
Orders over $50 come with FREE shipping. We offer standard and priority shipping options. Shipping costs and delivery times depend on your location. You can learn about shipping times on our product pages.
How can I track my order?
How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. Use this number on our website (Track Your Order tab) to view your shipment.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to 30+ select countries. Please check our shipping policy for a full list of destinations.
What's the return policy?
What's the return policy?
We accept returns within 30 days of purchase, provided items are in their original condition. Visit our Returns page for detailed instructions.
How do I start a return/exchange?
How do I start a return/exchange?
To start a return or exchange, contact our customer service team or visit our Returns page for step-by-step guidance.
Will I be refunded for shipping cost?
Will I be refunded for shipping cost?
Return shipping costs are not covered, but we provide a prepaid label for exchanges.
What should I do if I have a problem with my order?
What should I do if I have a problem with my order?
Contact our customer service team as soon as possible for assistance with any order issues.
How do I reset my password?
How do I reset my password?
Click on the "Forgot Password?" link on the login page and follow the instructions to reset your password.
Can I change my account information?
Can I change my account information?
Yes, you can update your account information, including your address and payment details, in the "Account Details" section.
How long does it take to process my order?
How long does it take to process my order?
Orders are typically processed within 1-3 business days. With priority fulfillment, only 1 day guaranteed! You’ll receive a confirmation email once your order has shipped.
What do I do if my purchase is damaged?
What do I do if my purchase is damaged?
If you receive a damaged or defective item, please visit the Returns & Exchange section or contact our customer service team within 30 days for a replacement or refund.
Can I change/cancel my order after I placed it?
Can I change/cancel my order after I placed it?
If you need to change or cancel your order, contact us as soon as possible. We can make changes if the order hasn’t been processed yet which is usually between 24-72 hours.
Do you offer purchasing bundles/discounts?
Do you offer purchasing bundles/discounts?
Yes, we offer bulk purchasing options and discounts for orders. As well as hand-crafted bundles to save!